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We do our best to provide answers to try and answer the most frequently asked questions in this section. If
you do not find an answer here, or find the information provided unsatisfying, please let us know by sending mail
to sales@xoreax.com and we will try to respond as promptly as possible.
With questions related to Technical Information and Troubleshooting, please refer to our Technical FAQ page
Index
Q&A
Q: How many Coordinators and Agents should I use?
A: The number of Coordinators in your license corresponds to the number of working groups that will be using
IncrediBuild. Each Coordinator will control a separate group of Agents that can run distributed builds among themselves. Distributing your Agents
between more than one Coordinator can be done at no additional charge, but keep in mind that distributing a number of Agents between more
than one Coordinator will mean less processing power for each of the groups.
There are two basic types of Agents: Helper Agents, which cannot initiate builds but can contribute processing power to distributed builds,
and Builder Agents, that can initiate distributed builds. Builder Agents also include the Helper Agent functionality. You would typically need
Builder Agents for all machines that start builds, and a few Helper Agents for machines that can contribute processing power to distributed
builds.
The best way to figure out which license structure best suits your need is to try the IncrediBuild ROI Calculator.
This will give a detailed explanation as well as a price quote.
Q: If I wish to add Agents or Extension Packages to my current license, what do I do?
A: If you are purchasing online, make sure you mark this option in the online purchase form ("Check here if you wish to add...").
In addition, please verify that you are receiving the volume discount you are entitled to.
If you are ordering via PO, please clearly state this request on your order.
Q: Can I install IncrediBuild on any computer in my network?
A: Yes. IncrediBuild can be installed on any Windows machine. Installing an IncrediBuild Agent (IB101) will add processing power to
the build environment and is very cost effective. They can be configured either as a dedicated build farm machine, or to only take advantage of
idle processor time, so that the computer's responsiveness isn't affected. If the computer will not be initiating distributed builds (which
requires a Build Extension Package), there are no software prerequisites.
Q: Do I have to pay for the Coordinator application?
A: No. The Coordinator is provided free of charge, and pricing is only determined according to the number of Agents
in the license.
Q: I'm a licensed user using IncrediBuild with Visual Studio .NET. Can I use it with Visual Studio 2005 or do I need to upgrade?
A: Yes. Starting from IncrediBuild v2.50, licenses supporting Visual Studio .NET can be used with Visual 2005. Note that if
your maintenance service has expired and you are using an older version, you may have to renew your maintenance service in order to upgrade to
this version.
Q: After purchasing a license, can I move an Agent from one machine to another?
A: Yes, if your license's maintenance option is still in effect. This will involve a simple process in which the old Agent must first be "unsubscribed" and the new one
"subscribed". Both operations are performed centrally from the IncrediBuild Coordinator application.
Q: My trial period has expired, and I need a few more days to finalize the purchase procedure. Can I get an extension?
A: Sure. Just fill in the Trial Period Extension Form and you will receive a
2-week extension file within a couple of days.
Q: Are multiple CPU/core machines supported and how is this addressed in the licensing model?
A: IncrediBuild can take advantage of machines with multiple CPUs/cores by allowing processors to build files in parallel. This
can introduce a substantial additional performance gain. When using IncrediBuild's 30-day evaluation version, you will be able to
use an unlimited number of additional CPUs/cores in builds. When licensing IncrediBuild, multi-CPU/core support is available for an additional cost. See the Pricing and Terms page for more details.
Q: Am I entitled to support and version upgrades after purchasing IncrediBuild?
A: Each initial IncrediBuild license purchase entitles you to 6 months of free version upgrades and support. This period can be
extended for an annual fee. See the Pricing and Terms page for more details.
Q: How is the product delivered and what are the delivery terms?
A: A product license file will be delivered by email within 1 business day of receiving the order. No physical shipment is made.
Q: I am a licensed user. I want to split my license between several physical sites. Is this possible?
A: Yes - this service is provided for free for licenses with an active maintenance service. If you wish to transfer some of the Agents used in one location to
another location, contact us at sales@xoreax.com
and we'll provide you with details.
Q: I forgot to renew my maintenance service and it has now expired. I would now like to renew it in order to continue receiving technical support and version upgrades. Is there any penalty for late maintenance renewals?
A: A 12-month maintenance service renewal will result in 12 months being added to your last maintenance service expiry date. There is no additional penalty for late renewals. If your maintenance has expired more than a year ago, please contact Xoreax Sales.
Q: I have a sales-related question that I haven't found an answer to. How do I contact you?
A: Write to us at sales@xoreax.com. We'll do our best to provide a speedy response.
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